Tszuji® Lifetime Guarantee

In order to communicate our confidence in the quality of our products we are happy to extend a Lifetime Guarantee on all our products to you.

Our Lifetime Guarantee on our products is one of the ways we hope to exceed your expectations of buying from us.

Damage covered under our Lifetime Guarantee includes damage due to manufacturer’s or materials defects such as dents or scratches upon delivery, broken or defective parts - in short all instances of malfunctioning product or parts. In these instances, we'll gladly replace your product or issue a refund if we are unable to replace the item with the exact item or another item of equal value that you select from our range of storage products.

The Lifetime Guarantee is for non-commercial use. The Guarantee excludes damage caused by abuse or misuse, an act of God or expected wear and tear.

In order to maintain our prices and Lifetime Guarantee, we do inspect all returned item for signs of the causes of damage excluded above.

If after inspection it is deemed that the damage is not covered under our Lifetime Guarantee, we'll return the original product to the customer with a letter of explanation and a copy of our Use and Care guidelines which you can find in the page below.

Here are some examples of issues not covered under our Lifetime Guarantee, and therefore not replaced nor a refund issued:

Commercial Use – all products are designed to be used within a home environment and subjected to usual household use. Goods bought for commercial use are not covered if subject to commercial usage.

Abuse – damage that might arise includes melted parts, parts broken, damaged or bent through stress not considered usual when storing the item in the manner intended.

Act of God – damage that occurs in an event which is caused solely by the effect of nature or natural causes and without any interference by humans whatsoever.

We offer this guarantee to you in good faith and understand it does not affect your statutory rights.